What is Interactive Intelligence?

interactive intelligence

We live in an age of increasing collaboration between humans and technology. Artificial intelligence has integrated into every area of our lives. Computer science students interested in this field should consider specializing in interactive intelligence. Why? For many reasons, which we will address below.

This article provides information you need to decide if interactive intelligence is the career path to take.

What is Interactive Intelligence?

Interactive intelligence is a sub field of artificial intelligence. It examines AI and machine learning topics. In colleges that offer computer science degrees, students can earn a specialization in interactive intelligence.

The computer science specialization covers many different topics, such as:

  • Artificial intelligence group services
  • Cloud services
  • Educational technology
  • Health technology
  • Unified business communications solutions

Difference Between Artificial Intelligence and Machine Learning

Artificial intelligence and machine technology are the backbone of interactive intelligence. AI refers to the ability of computers to do things humans do. These tasks include:

  • Decision-making
  • Language translation
  • Speech recognition
  • Visual perception

But artificial intelligence is artificial. While it is based on human intelligence, it only mimics it.

Machine learning is different. It is a specific method of applying artificial intelligence. Machine learning refers to the process of building computers that analyze data and act accordingly. Artificial intelligence is the concept, and machine learning is the action. Together, they create the basis of the interactive intelligence field.

Image of AI for our article on interactive intelligence

Why Interactive Intelligence is Important

In our modern world, it is difficult to get through a normal day without interacting with some form of technology. Because of the wide technology use, it’s important that professionals understand how humans and technology interact. They need to know how to put that information into practice. They also need to know how to communicate that knowledge to the rest of society.

Understanding is the difference between technology making our lives more efficient. Here’s how interactive intelligence makes things possible in different industries.


  • Analyzing student success metrics.
  • Chatbots for admission, enrollment, and retention.
  • Compile data about student performance, grading abstract assessments and essay exams.
  • Help grade exams using an answer key.
  • Improve cloud services efforts in education.
  • Interactive intelligence and AI systems can predict a student’s learning style. It does this with pre-existing knowledge. It can then deliver customized support and instruction to the student.
  • Provide feedback on course quality.


  • Automate certain healthcare processes such as diagnostics and drug interaction discovery.
  • Deep learning AI and interactive intelligence can help detect diseases faster.
  • Help improve patient outcomes, increase safety, and lower costs associated with healthcare delivery.
  • Help surgeons perform lifesaving microscopic surgeries that were once impossible.
  • Provide personalized treatment plans for patients.
  • Provide voice machines for people with speech difficulties.

Interactive Intelligence in Other Areas

  • Conducting business transactions during non-business hours
  • Making travel arrangements
  • Paying bills
  • Purchasing items online
  • Registering for classes

The Interactive Intelligence Specialization

Georgia Tech is the only program that offers a specific specialization in interactive intelligence. But there are many different schools that offer a variation of this specialization. Some schools offer AI, strategic intelligence, and other disciplines alongside a computer science degree. Schools also offer courses in interactive intelligence.

If Georgia Tech is not on your list of schools to apply to, look for other accredited computer science programs with classes in AI and interactive intelligence. A good place to start is with the top computer science programs. U.S. News & World Report has compiled this helpful list. From there, you can find programs and courses that best fit your career goals.

Look for programs that offer course topics such as:

  • Artificial intelligence, ethics, and society
  • Business process automation and interactive intelligence
  • Cloud services and artificial intelligence
  • Deep learning
  • Human-computer interaction
  • Interactive intelligence group services
  • Natural language processing
  • Unified business communications solutions

What You Learn – Interactive Intelligence Program

What You Learn in an Interactive Intelligence Program

Since there are a limited number of interactive intelligence programs, most students take courses that cover topics in this subject. In the MS of Computer Science program at Georgia Tech, students can earn a specialization in interactive intelligence. Here are the broad categories you’ll cover in this specialization.

  • Algorithms and Design
  • AI Methods
  • Cognition
  • Interaction

In this intelligence computer science program, students cover courses in algorithms and design. These are core courses that give you a foundation in the complexity of algorithms. You take courses in computational science. You also study advanced topics in software engineering. In most interactive intelligence specialization programs there’s room to explore your interests even in the core courses.

The artificial intelligence methods portion of the program introduces students to different AI topics. You study machine learning and deep learning. You also look at AI storytelling in virtual worlds. The point of this category of courses is to give students a deep understanding of human-robot interaction.

The cognition portion of the program also focuses on machine learning. But in cognition classes students explore cognitive science. They apply this focus to design and modeling. You can also take special topics and seminars that explore unique areas of the discipline. One example of a special topics courses is computational creativity.

In the interaction category of classes, students focus on human-computer interaction. But they also take ethics courses. They learn how cloud services impact society as a whole. They also look at business process automation and how it affects health informatics. The topics vary, so students should weigh their interests in choosing the best fit course or elective.

Interactive Intelligence Group Certifications

With the limited number of interactive intelligence group programs, it might come as a surprise that there are certification opportunities. Why is an interactive intelligence group certification important?

Artificial intelligence is on track to be the key technology in business and other markets. Within the next three years, International Data Corporation (IDC) projects the AI software market will approach almost $600 billion in revenue. Because of the growth in the industry, students with knowledge in interactive intelligence make them an asset to organizations. Students with a certification in interactive intelligence group, machine learning, or artificial intelligence are valuable to businesses.

Potential employers like to hire individuals with certifications in interactive intelligence. A certification shows an employer that you are a subject matter expert. You can show employers that you’re knowledgeable in business process automation, cloud services, or machine learning. You can stand out as a candidate because you’re an expert in artificial intelligence technologies.

Best Certification Programs

Here’s a look at some of the best interactive intelligence group and AI certification programs and courses that can help launch your career.

Stanford School of Engineering

Stanford School of Engineering

  • Artificial Intelligence Group Graduate Certificate

The AI graduate certificate program (Artificial Intelligence Group) covers the foundation of artificial intelligence. Grad students learn how machines engage in reasoning, problem-solving, and interaction. You also learn how to design and implement algorithms. Niche courses cover topics like business process automation and unified business communications solutions. You study everything from cloud services to machine learning.

To complete the certificate program, you must take one required course and three electives. You must also earn a 3.0 GPA in each course.

UC Berkeley Executive Education

  • Artificial Intelligence Business Strategies and Applications
Berkeley Exec Ed

Berkeley’s artificial intelligence certificate targets business executives and AI team leaders. It is not an intro program, but builds upon the knowledge you have in AI. In the program, you learn about unified business communications solutions and business process automation. The focus is on using AI capabilities in business strategies and applications. You cover topics such as:

  • AI and unified business communications solutions
  • Deep learning
  • Interactive intelligence group
  • Machine learning
  • The future of artificial intelligence in business

The program takes two months to complete. According to the program website, you should plan on spending four to six hours per week online.


  • Designing and Building AI Products and Services

This eight-week certificate program is for students interested in creating artificial intelligence products. You learn about the four stages of artificial intelligence design. You also learn how to solve problems in AI using strategies and techniques. For those wanting to apply their knowledge to unified business communications solutions, this is a good program. It is open to artificial intelligence startup founders and entrepreneurs.

The program runs for eight weeks. Students should plan to spend about six hours each week online to succeed.

Image of human and robot for our article on interactive intelligence

Interactive Intelligence Internships

Whether you want to work in interactive data intelligence or interactive artificial intelligence, there are certain steps you need to take. First, you must earn a degree that prepares you for a career in interactive intelligence. Plan on earning a master’s degree in computer science with a specialization in interactive intelligence. You can also earn a specialization in a related field of study, such as:

  • Artificial intelligence
  • Business process automation
  • Cloud services
  • Interactive intelligence group
  • Machine learning
  • Natural language processing
  • Unified business communications solutions

But once you’re on track for a degree and specialization, you need AI or II experience. How do you get it while you’re still in school? Internships help.

Students in graduate interactive intelligence programs can intern with organizations, such as the interactive intelligence group. An internship gives students hands-on experience. The experience can help you build a resumé with skills needed for future employment. Look for internships that give you experience in:

  • Artificial intelligence
  • Business process automation
  • Cloud services
  • Machine learning
  • Unified business communications solutions

Interactive Intelligence Group

One place students find internships and careers is Interactive Intelligence Group. Interactive Intelligence Group is a global provider of business process automation and unified business communications solutions. Interactive Intelligence Group provides services, such as cloud services and interactive intelligence. It also provides solutions for contact center automation.

Genesys acquired Interactive Intelligence Group in 2016. Since then, the company has expanded and evolved. It opens its doors to students looking for internships in interactive intelligence and machine learning. If you’re interested in working with Interactive Intelligence Group, there are options. Students can get experience in cloud services and machine learning at Interactive Intelligence Group. They can also work in the business process automation department at Interactive Intelligence Group.

Interactive Intelligence Group, now Genesys, is a good company for those interested in business process automation. It offers many career options where you can apply your knowledge in interactive intelligence. From cloud services to unified business communications solutions, Interactive Intelligence Group has a place for you.

Interactive Intelligence Review

Interactive intelligence is a growing area of interest for students. There’s a growing need for it in society. Its expansion and growth makes it a good discipline to study. Students receive the best job prospects after college when they graduate with a master’s degree in a related field. Those that make their resumé stand out above competitors have a specialization in interactive intelligence or related subject.

Since there are a limited number of interactive intelligence programs, students can take courses in the field. They can also intern in the industry for experience. Students can also specialize in related subjects such as business process automation and cloud services. Studying artificial intelligence and machine learning also help. If you want to be a part of an interactive intelligence group, now’s the time to get started on your career.

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